AI help and human customer support

Know who answers and when a human case exists.

Logged-out visitors can use clearly labelled AI help for general questions after acknowledging the AI privacy notice. This visitor conversation does not create a human support case. Sign in as a renter or vehicle owner for private customer support.

The signed-out website uses a top navigation menu and a separate Ask AI button. Logged-in renters and vehicle owners can open Arkilamo Care to choose a conversation or start a new support message. On phones, the list and conversation open as separate screens. When no eligible staff or administrators are online, optional consented AI help may answer general questions while the original message stays saved for the human team. No response time is guaranteed.

AI cannot see private bookings, balances, identity documents or account records, and cannot verify identity, approve claims, change bookings or issue refunds. Staff and administrators use the workspace inbox instead of a floating “Chat with us” button.